Frequently Asked Questions
Everything you need to know about shopping with Ally Fashion
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for all full-priced items. Products must be in their original condition, unworn, with all tags attached to be eligible for a refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Can I change or cancel my order after it's placed?
Our team works quickly to pack your orders, so we are usually unable to make changes. Please contact our customer support immediately to see if a modification is possible.